Our Promise

At Praten we are dedicated to giving you the best services and solutions for you and your company.
- The best price on the market.
- Comprehensive Solutions.
- Voice Systems, Broadband, Ethernet and Mobile Solutions.
- Dedicated Customer Service Team.

Frequently Asked Questions

Phone lines.


1. What does it cost to install a new phone line or reconnect an existing line?

2. Do I need to pay a connection fee?

3. I am a cable customer – can I keep my phone number?


Phone, Mobile, Broadband & Hosting packages


1. Do I need to have a BT phone line to get a package from Praten? Can I change my package during my contract?

2. Do I get a device (modem, handset) if I order a package?


Moving Home


1. What happens if I want to move home and I am on a 24 month contract?

2. What happens if I want to move home and I am on a 18 month contract?


VAT


1. Is VAT included?