Frequently Asked Questions
1. What does it cost to install a new phone line or reconnect an existing line?
2. Do I need to pay a connection fee?
3. I am a cable customer – can I keep my phone number?
Phone, Mobile, Broadband & Hosting packages
1. Do I need to have a BT phone line to get a package from Praten? Can I change my package during my contract?
2. Do I get a device (modem, handset) if I order a package?
1. What happens if I want to move home and I am on a 24 month contract?
2. What happens if I want to move home and I am on a 18 month contract?
1. Is VAT included?